Client Services Officer

• Work in our flagship hospital
• Supportive, open and high performing culture
• Learn from some of the best in the industry

SASH is one of Australia's leading veterinary hospital networks, providing a broad range of specialist and emergency veterinary care for dogs, cats, and other companion animals. At SASH, we believe that the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. This is embodied by the dedicated teams providing around the clock emergency care and a wide range of specialist referral services at our hospitals.
  
Since opening late 2021, our SASH Adelaide team has provided gold standard veterinary care. We provide clinical services in the areas of surgery, medicine, intensive care, dermatology, neurology, radiology, physiotherapy and 24-hour emergency care.

To find out more about SASH and our Client Services team, please click the links below:
www.sashvets.com/
https://www.youtube.com/watch?v=6Ht1hgTmbXE 
 

About the Role: 

As the first point of contact for our clients, the Client Services team plays a pivotal role in shaping the initial experience of pet owners at SASH. We are committed to delivering a 5-star service, and we're currently seeking dedicated professionals for both permanent full-time and part-time positions. Operating in a 24-hour facility, this role will see you working 10-hour shifts, spanning across a 24-hour roster, ensuring that no two days are the same. This is not your typical reception role; it offers a unique and varied experience.

Key Responsibilities:

• Welcoming clients and efficiently managing the flow of the waiting room.
• Overseeing a high-volume email inbox.
• Coordinating and scheduling appointments, both over the phone and in person.
• Serving as a vital link between clients and the clinical team.
• Processing payments, including cash, EFTPOS, and other methods.
• Requesting results, samples, and other necessary documents from third parties

About You:

We are seeking a like-minded, dedicated individual to join our close-knit, vibrant team. This role is both challenging and rewarding, perfect for someone with a strong, positive, and proactive attitude. To succeed in this position, you should have:

• A minimum of 2 years of experience in a high-volume reception or administrative role.
• A proven ability to take initiative and prioritize tasks effectively.
• An empathetic yet resilient attitude.
• Excellent communication skills, both written and verbal.
• A strong work ethic.
• The ability to work well within a team while also being able to operate autonomously.
• A passion for animals and a commitment to providing exceptional customer service.

  
What’s in it for You?

This is an excellent opportunity for someone looking to elevate their career and expand their skills. At SASH, we believe that people are the cornerstone of our success, and we are dedicated to supporting our team members in achieving their goals. Some of the benefits of joining us include:
  

• Competitive salary packaging.
• A team environment where inclusivity and equality are fundamental.
• Opportunities for career growth for the right candidate.
• Paid parental leave for all new parents.
• Excellent work-life balance.
• Support from a team of SASH specialists, residents, and the nursing team.
• Team member discounts and events.

If you’re eager to join a positive team with a strong culture, please click the "Apply Now" button to submit your application.