Facilities Specialist

Changing Lives, Transforming Careers

At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon: 

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. 

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

The Facilities Specialist will be responsible for managing all facilities maintenance works, ensuring efficient and timely completion of tasks. This role involves triaging the mailbox, redirecting tasks and activities to the appropriate areas within the team and wider business, and maintaining accurate records in ServiceNow, our ticketing system. Activities for the property projects and function to ensure smooth completion and staff satisfaction. 
 

The Role:

•    Mailbox Management: Triaging the Property mailbox, prioritising and redirecting tasks to the correct team members and departments.
•    Ticketing System: Updating ServiceNow with new tickets, assigning tasks, adding accurate comments, and ensuring all information is up-to-date.
•    Supplier Coordination: Chasing suppliers within the system to ensure all works are completed in a timely manner.
•    Team Collaboration: Liaising with the property team, including two other Facilities Specialists, to ensure cohesive and efficient teamwork.
•    Task Management: Ensuring all facilities maintenance tasks are completed accurately and on schedule.
•    Communication: Maintaining clear and effective communication with internal teams and external suppliers.
•    Stakeholder Management: Liaising with Landlords and Centre Managers when they are involved in complex facilities issues.
•    Records Management: Develop and maintain accurate records of maintenance activities, including work orders, inspections, repairs and preventative maintenance schedules. 

Qualifications:

•    Degree in Property and/or Facilities 
•    Expertise in Facilities Maintenance
•    Tenant representation experience 
•    Customer service 

Skills:

•    Alignment to the Amplifon Values 
•    Excellent written and verbal communication skills
•    Ability to manage and prioritise competing demands
•    Facilitation skills 
•    Attention to detail and proactive approach
•    Problem solving skills
•    Demonstrated understanding of facilities management
•    High proficiency using MS Office Suite
•    Strong experience using ticketing system, ServiceNow

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. 

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.